Fulfilment Policy

Superwire Telecom is committed to delivering high-quality internet and cable services to our clients. As an authorized agent of Frontier Communications, we facilitate the provision of reliable solutions, ensuring seamless activation, dependable service, and responsive customer support.
However, it is clear that we (SuperWire) are the intermediary; the contracted manager of the service, and not the actual provider of the technology.
Your financial responsibility is to SuperWire Telecom, Inc. The service you receive is purchased for you by SuperWire from the vendor (Frontier Communications). If you do not pay SuperWire, your service can be cancelled.
Your failure to pay SuperWire for prior months access, SuperWire has the right to pursue collection measures for past due subscription fees.

Service Activation:

Clients can subscribe via our website, or by contacting our support team.
All services are billed monthly in advance of the upcoming month’s service.
Payments must be completed before the upcoming billing cycle begins to ensure uninterrupted service.
Installation appointments are scheduled after payment confirmation and coordinated with our service partners.
No setup fees or long-term contracts apply.
For the most up-to-date pricing and available packages, please visit our Plans & Pricing page.

Internet Services: Delivered via Frontier Communications at speeds up to 500 Mbps upload/download. Includes a free Wi-Fi router.
Cable TV: We do not have cable offerings at this time.
Equipment: Necessary equipment is provided as part of your plan by the provider. SuperWire does not provide equipment.

Our support team is available to assist with account inquiries, troubleshoot connectivity issues, and coordinate with our partners for service reliability.
Real-time support is available via phone and email during business hours.

Scheduled Maintenance: Clients will be notified in advance of any planned service interruptions. Customers may also be notified by the provider.
Unplanned Outages: Our team will provide real-time updates and work with our partners to restore service as quickly as possible.

Clients may request changes to their service plan or installation date with at least 24–48 hours’ notice.
Feedback is encouraged early to prevent misalignment and to enhance service quality.

Cancellations: Services can be canceled by notifying our team.
Service remains active through the paid billing cycle for that month.
Refunds: Since services are paid in advance, refunds are not typically provided for partial usage. Exceptions may be made under special circumstances.

Pay your bill on time
Maintain any provided equipment in good condition.
Comply with the Acceptable Use Policies Frontier Communications or any other providers supplied by SuperWire.

If you do not pay your bill, you will be notified of the tardiness of your payment.
If you do not rectify your past due bills, SuperWire may cancel your access from the provider (Frontier Communications) for failure to pay.

For questions about service delivery, billing, or support, please contact:

Last updated: April 4, 2025