SuperWire is a contractual partner with Spectrum (Charter Communications).
SuperWire’s web-site may contain links to other web-sites over which we have no control. We are not responsible for the privacy policies or practices of other websites to which you choose to link from our sites. We encourage you to review the privacy policies of those other web-sites so that you can understand the privacy of that web-site.
SuperWire may request that you provide personal information, including your name, address, e-mail address, telephone number, credit card number, social security number, contact information, billing information and any other information from which your identity is discernible.
SuperWire DOES NOT disclose your personal information to third parties, or your combined personal and demographic information.
SuperWire uses the information we gather from you or when you visit our website, whether personal, demographic, collective, or technical, for operating and improving our service to you and notifying you of the products and services associated with providing you with telecommunications services that we offer.
SuperWire may use your contact information to send you e-mail or other communications regarding updates that relate to your Internet or telecommunications service or related products or services. SuperWire discloses information to companies and individuals we retain to perform functions on our behalf, such as consultants or vendors that help maintain our telephone service. For example, third parties that host our web servers that analyze data or that process credit card payments. These third parties will have access to your personal information as necessary to perform their functions that aid SuperWire’s ability to provide telephone service, but they may not share that information with any other third party.
SuperWire discloses information if legally required to do so, if requested to do so by a governmental entity, or if we believe in good faith that such action is necessary to (a) conform to legal requirements or comply with legal process; (b) protect our rights or rights and property of our affiliated companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users or the public. SuperWire may disclose and transfer information to a third party who acquires all or a substantial portion of our business, whether such acquisition is by way of merger, consolidation or purchase of all or substantial portion of our assets.
Other Uses and Information IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers (computers that “serve up” web pages) automatically identify your computer by its IP address. When visitors request pages from our Websites, our servers typically log their IP addresses. We collect IP addresses for purposes of system administration, to report non-personal aggregate information to others, and to track the use of our Website. IP addresses are considered non-personal information and may also be shared as provided above. We reserve the right to use IP addresses and any personally identifiable information to identify a visitor when we feel it is necessary to enforce compliance with our Website rules or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other users; or (d) in an emergency to protect the health and safety of our Website’s users or the general public.
Email Communications: If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, social security numbers, or bank account information, to us by email. However, aside from our reply to such an email, it is not our standard practice to send you email unless you request a service or sign up for a feature that involves email communications, it relates to purchases you have made with us (e.g., product updates, customer support, etc.), we are sending you information about our other services, or you consented to being contacted by email for a particular purpose. In certain instances, we may provide you with the option to set your preferences for receiving email communications from us.
Contact Us. If at any time, you have questions or concerns about this privacy statement or believe that we have not adhered to this privacy statement, please feel free to contact us via the Contact Us form on the website. SuperWire’s representatives will promptly answer your question and try to resolve your problem.